EYECAN Accreditation – Code of Conduct

The EYECAN accreditation code of conduct is a way that EYECAN can put its values into practice. It’s built around the recognition that everything you do with sight impaired customers or clients should be measured against the highest possible standards of ethical business conduct.

The main aim of the code of conduct is to ensure the highest level of support for all Islanders living with sight impairment.

1. BE CONFIDENT
When working with a client or customer who has sight impairment, be confident that you can support them. Use the skills you have learnt during training and do not shy away from the customer just because of their additional needs.

2. DON’T BE WORRIED TO ASK
If you are not sure how best to support a client or customer, ask. An open dialogue between you and your customer or client ensures that they receive the highest quality support available.

3. BE AN EQUAL OPPORTUNITY EMPLOYER
Base employment solely upon individual merit and qualifications directly related to professional competence while making reasonable adjustments to meet your obligations, within the law, to protect the rights of people with disabilities.

4. ASSISTANCE DOGS
Have an assistance dog policy allowing guide dogs in to your business. Guide dogs are trained to safely navigate people with sight loss and ensure they are out of danger.

5. EYECAN ARE HERE TO SUPPORT YOU
EYECAN do not expect you to be masters of sight loss, supporting a client or customer to the best of your ability is all we ask. We are here to support you, and your customers or clients, at all times.